Search found 5872 matches

by thorstenlemke
Fri Dec 23, 2016 10:15 am
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking [1 Attachment]

<t>Dear Loretta,many thanks for your proof of purchase.You ordered from the Mac App Store the old version 9. This is only in the store for customers with 10.8.Because GraphicConverter 10 requires 10.9 or later.So, I did now e-mail a replacement license key for version 10 to your personal e-mail addr...
by thorstenlemke
Fri Dec 23, 2016 10:06 am
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Dear Loretta,ah - Mac App Store.So, Apple makes the complete license management.Trash the installed trial version.Launch your Mac App Store app. Click onto the purchased items. Click onto install next to GraphicConverter.Thorsten I do not have a license for this product.I do not know how to get o...
by thorstenlemke
Thu Dec 22, 2016 9:46 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Dear Loretta,I checked our database and found no V9 license. Only a V7/V8 license from 2011-Do you have any proof of that license?Thorsten Thorsten,I can't license anything. In my previous post I said that I did what you suggested and re-downloaded CG9.WhenI click on the CG9 icon I get the window...
by thorstenlemke
Thu Dec 22, 2016 9:33 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

Dear Loretta,do you need any help regarding the batch conversion?Thorsten  have 600 images that I want to do a batch conversion to change the resolution for a digital picture frame.
by thorstenlemke
Thu Dec 22, 2016 9:31 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Dear Loretta,I checked the FastSpring database.You have a V7/V8 license from 2011.This was now remailed to your personal e-mail address.The current version is a paid upgrade (as written onto our website).Thorsten Thorsten, have 600 images that I want to do a batch conversion to change the resolut...
by thorstenlemke
Thu Dec 22, 2016 8:51 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Hi,you find the manual in the help menu of the software (as usual for all GraphicConverter versions).Which version did you license?Thorsten Thorsten,I have done what you suggested and when I click on the GC9 icon to open I get the window requesting a license number. Where do I find the license nu...
by thorstenlemke
Wed Dec 21, 2016 8:58 am
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Dear Loretta,ah - Mac App Store.Just trash the installed version.Launch your Mac App Store app.Go to the purchased items and reinstall from there.Thorsten Thorsten,I purchased GC version 9 before I saw this reply and after read that 9 will work with El Capitan.I have downloaded and have the disk ...
by thorstenlemke
Tue Dec 20, 2016 3:22 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

Hi,ah - that is simple.Apple did change much with 10.11 and later.GraphicConverter 8 was designed for 10.6 to 10.9.Please use the current version 10.3 of GraphicConverter for your recent macOS.Thorsten Thorsten,El Captain 10.11.4
by thorstenlemke
Tue Dec 20, 2016 9:25 am
Forum: Archive
Topic: GC 10
Replies: 1
Views: 2990

Re: GC 10

<t>Hi Andrew,you used another e-mail for your order.I changed it now and FastSpring did remail the data.Thorsten Hi Thorsten,I never received a confirmation email of the family pack of GC 10 I  purchased today: Order ID: LEM161219-5206-29278yours,AndrewAndrew EisenMember, Eisen Studios, LLCandrew@ei...
by thorstenlemke
Mon Dec 19, 2016 5:30 pm
Forum: Archive
Topic: Edits not taking
Replies: 19
Views: 20132

Re: Edits not taking

<t>Dear Loretta,which macOS do you use?Thorsten Thorsten, Yes, the preview will show as having the text in black and on the correct side.However, when I load to card and play in digital frame, the text is yellow.Does not matter how many times I do this, it shows up as yellow not black.This just star...