[Closed] Convert Greyed Out

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davidmiller
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Joined: Mon Oct 15, 2018 8:22 pm

[Closed] Convert Greyed Out

Post by davidmiller »

I am attempting to convert a series of single-page TIFF files into a single multipage TIFF file. I have done this with GC before many times. But with the new version, this is not working. Specifically, after I have selected the files and done everything the new video tutorials outline, the Convert button remains greyed-out and unavailable. Has anyone experienced this issue?
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forum_adm
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Re: Convert Greyed Out

Post by forum_adm »

Please e-mail a screenshot.
davidmiller
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Joined: Mon Oct 15, 2018 8:22 pm

Re: Convert Greyed Out

Post by davidmiller »

Posted. I had to scale it down for the size limits.
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Screen Sharing Picture October 15, 2018 at 3.47.18 PM EDT - scaled.png
Screen Sharing Picture October 15, 2018 at 3.47.18 PM EDT - scaled.png (226.29 KiB) Viewed 3593 times
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forum_adm
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Re: Convert Greyed Out

Post by forum_adm »

It seems that you use the Mac App Store version. Which has many limitations due the Apple sandboxing. The sandboxing seems to be the issue in that folder.

Please forward your purchase receipt or a screenshot of the Mac App Store app tab purchased items (which shows GraphicConverter) to support@lemkesoft.de
I will issue a normal license outside the Mac App Store free of charge.

That should fix your issue.

Thorsten
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