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Unable to Open Image from Messages
Posted: Mon Jul 01, 2019 8:22 am
by Buadhai
If I try to open a photo that someone has sent me with Messages I get the following error:
"The system error -1 occured while processing file IMG_3435.JPG."
However, if I drag the photo to a directory on the hard drive I can then open it just fine.
When I search for that error code, I get this:
MrMuscle:arch mnewman$ macerror -1
Mac OS error -1 (dsNoExtsMacsBug): not a SysErr, just a placeholder"
What do I have to do to be able to open a photo directly from Messages?
Here's how I try to open the image:
- Screenshot 2019-07-01 13.18.01.jpg (67.06 KiB) Viewed 4983 times
Re: Unable to Open Image from Messages
Posted: Mon Jul 01, 2019 4:10 pm
by forum_adm
Hmm, just works here.
Wich macOS do you use?
Re: Unable to Open Image from Messages
Posted: Tue Jul 02, 2019 12:13 am
by Buadhai
10.14.5
Here's another oddity. If I open it from the Services submenu, it opens just fine:
- Screenshot 2019-07-02 05.09.34.jpg (170.12 KiB) Viewed 4973 times
Re: Unable to Open Image from Messages
Posted: Tue Jul 02, 2019 9:06 am
by forum_adm
So, that looks more like a local issue.
Did you check the permissions with the Apple Disk Tool?
Thorsten
Re: Unable to Open Image from Messages
Posted: Wed Jul 03, 2019 2:16 pm
by Buadhai
There's no more Repair Permissions, but I did boot from an external clone and run Disk Utility's First Aid on my boot volume. No errors found.
If I change the default application for JPEGs to Preview, JPEGs embedded in Messages open just fine. But, if I change it back to Graphic Converter 11 I get the following error:
- Screenshot 2019-07-03 19.11.49.jpg (201.99 KiB) Viewed 4952 times
It must be something here since you don't see this error and no one else is reporting it, but I have no idea how to figure it out.
I should note that I started seeing this with GC10, but didn't report it hoping that it would be fixed in GC11.
Here's the same JPEG opened in Preview via contextual menu from within Messages:
- screenshot_2019-07-03_19.26.39.jpg (104.27 KiB) Viewed 4952 times
Re: Unable to Open Image from Messages
Posted: Wed Jul 03, 2019 5:26 pm
by forum_adm
Do you use the normal or the Mac App Store version of GraphicConverter?
Re: Unable to Open Image from Messages
Posted: Wed Jul 03, 2019 11:49 pm
by Buadhai
The normal version.
.
- Screenshot 2019-07-04 04.48.21.jpg (60.34 KiB) Viewed 4945 times