That would encourage people to upgrade with each major update!It actually is encouraging when I look at my file of license purchases over the years that this is one that is still around and I use. I am dismayed at how many I have purchased that aren't around anymore!RussOn Dec 18, 2013, at 3:21 PM, Mike Bauers <mwbauers55@wi.rr.com> wrote: I believe it's 'updates' that are free, and not 'upgrades'.ie : v6.4 to v6.5 and not v6.4 to v7.2 or v8.2I must have bought GC licenses five or more times over the years. I remind myself that I may have first bought a GC license for the MacPro I bought in 1999, am still using with a certain printer, and just happily kept buying licenses for new versions on the Macs I bought between then and today.Mike BauersSent from my iPhoneOn Dec 18, 2013, at 12:29 PM, "J.J. McVeigh" <kd4vs@comcast.net> wrote:> On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:> >> I bought GC version 8 recently. Do I have to pay for the upgrade to 9?>> >> I probably should have gone with the App Store version, I guess, >> where upgrades are free….> > Agreed. I am in the same boat.> > John> Russ Crumrrcrum1@gmail.com Upgrade policy?
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Russell Crum
- Posts: 0
- Joined: Wed Dec 18, 2013 11:45 pm
Re: Upgrade policy?
I just recorded my license key for v 9 and noticed I have keys from upgrades to 5.x, 6, 7, 8 and now 9. Maybe Thorsten should implement a "longevity" discount! That would encourage people to upgrade with each major update!It actually is encouraging when I look at my file of license purchases over the years that this is one that is still around and I use. I am dismayed at how many I have purchased that aren't around anymore!RussOn Dec 18, 2013, at 3:21 PM, Mike Bauers <mwbauers55@wi.rr.com> wrote: I believe it's 'updates' that are free, and not 'upgrades'.ie : v6.4 to v6.5 and not v6.4 to v7.2 or v8.2I must have bought GC licenses five or more times over the years. I remind myself that I may have first bought a GC license for the MacPro I bought in 1999, am still using with a certain printer, and just happily kept buying licenses for new versions on the Macs I bought between then and today.Mike BauersSent from my iPhoneOn Dec 18, 2013, at 12:29 PM, "J.J. McVeigh" <kd4vs@comcast.net> wrote:> On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:> >> I bought GC version 8 recently. Do I have to pay for the upgrade to 9?>> >> I probably should have gone with the App Store version, I guess, >> where upgrades are free….> > Agreed. I am in the same boat.> > John> Russ Crumrrcrum1@gmail.com
That would encourage people to upgrade with each major update!It actually is encouraging when I look at my file of license purchases over the years that this is one that is still around and I use. I am dismayed at how many I have purchased that aren't around anymore!RussOn Dec 18, 2013, at 3:21 PM, Mike Bauers <mwbauers55@wi.rr.com> wrote: I believe it's 'updates' that are free, and not 'upgrades'.ie : v6.4 to v6.5 and not v6.4 to v7.2 or v8.2I must have bought GC licenses five or more times over the years. I remind myself that I may have first bought a GC license for the MacPro I bought in 1999, am still using with a certain printer, and just happily kept buying licenses for new versions on the Macs I bought between then and today.Mike BauersSent from my iPhoneOn Dec 18, 2013, at 12:29 PM, "J.J. McVeigh" <kd4vs@comcast.net> wrote:> On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:> >> I bought GC version 8 recently. Do I have to pay for the upgrade to 9?>> >> I probably should have gone with the App Store version, I guess, >> where upgrades are free….> > Agreed. I am in the same boat.> > John> Russ Crumrrcrum1@gmail.com -
Robert Gendreau
- Posts: 0
- Joined: Wed Dec 18, 2013 7:25 pm
Re: Upgrade policy?
Thank you for your thoughtful comments. Most of the software vendors I deal with offer free upgrades when you happen to purchase deprecated software. That, of course, is impossible in the Mac App Store since it does not offer paid upgrades at all. And I have purchased lifetime upgrades from other vendors, usually for utilities. They are, of course, not “free” in the sense that the continuing cost of development is factored in. But it does save you the hassle of unexpected costs, as when you buy something and very shortly thereafter it is upgraded. Even Apple does that. I am having trouble with the software for my uses, and the new version doesn’t fix it. I’d upgrade and hope it does if it’s free, otherwise I move on to a product that does work. It’s just business; I don’t begrudge anyone their fees for good work.
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Christopher Stone
- Posts: 0
- Joined: Sat Jun 19, 2004 11:47 pm
Re: Upgrade policy?
On Dec 18, 2013, at 16:49, Robert Gendreau <rob.gendreau@gmail.com> wrote: > I am having trouble with the software for my uses, and the new version doesn’t fix it. I’d upgrade and hope it does if it’s free, otherwise I move on to a product that does work. It’s just business; I don’t begrudge anyone their fees for good work. ______________________________________________________________________ Hey Robert, The GC9 upgrade works just fine unregistered. Download it and see if it works for you. If not then make suggestions and bug reports to Thorsten. I don't see that you've stated your problem on the list. Did I miss it? -- Best Regards, Chris
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Louis P. Arsenault
- Posts: 0
- Joined: Thu Dec 19, 2013 1:15 am
Re: Upgrade policy?
Sent from my iPad On Dec 18, 2013, at 4:45 PM, Russell Crum <rrcrum1@gmail.com> wrote: I just recorded my license key for v 9 and noticed I have keys from upgrades to 5.x, 6, 7, 8 and now 9. Maybe Thorsten should implement a "longevity" discount! That would encourage people to upgrade with each major update!It actually is encouraging when I look at my file of license purchases over the years that this is one that is still around and I use. I am dismayed at how many I have purchased that aren't around anymore!RussOn Dec 18, 2013, at 3:21 PM, Mike Bauers <mwbauers55@wi.rr.com> wrote:I believe it's 'updates' that are free, and not 'upgrades'.ie : v6.4 to v6.5 and not v6.4 to v7.2 or v8.2I must have bought GC licenses five or more times over the years. I remind myself that I may have first bought a GC license for the MacPro I bought in 1999, am still using with a certain printer, and just happily kept buying licenses for new versions on the Macs I bought between then and today.Mike BauersSent from my iPhoneOn Dec 18, 2013, at 12:29 PM, "J.J. McVeigh" <kd4vs@comcast.net> wrote:> On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:> >> I bought GC version 8 recently. Do I have to pay for the upgrade to 9?>> >> I probably should have gone with the App Store version, I guess, >> where upgrades are free….> > Agreed. I am in the same boat.> > John> Russ Crumrrcrum1@gmail.com
That would encourage people to upgrade with each major update!It actually is encouraging when I look at my file of license purchases over the years that this is one that is still around and I use. I am dismayed at how many I have purchased that aren't around anymore!RussOn Dec 18, 2013, at 3:21 PM, Mike Bauers <mwbauers55@wi.rr.com> wrote:I believe it's 'updates' that are free, and not 'upgrades'.ie : v6.4 to v6.5 and not v6.4 to v7.2 or v8.2I must have bought GC licenses five or more times over the years. I remind myself that I may have first bought a GC license for the MacPro I bought in 1999, am still using with a certain printer, and just happily kept buying licenses for new versions on the Macs I bought between then and today.Mike BauersSent from my iPhoneOn Dec 18, 2013, at 12:29 PM, "J.J. McVeigh" <kd4vs@comcast.net> wrote:> On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:> >> I bought GC version 8 recently. Do I have to pay for the upgrade to 9?>> >> I probably should have gone with the App Store version, I guess, >> where upgrades are free….> > Agreed. I am in the same boat.> > John> Russ Crumrrcrum1@gmail.com -
Robert Gendreau
- Posts: 0
- Joined: Wed Dec 18, 2013 7:25 pm
Re: Upgrade policy?
No; didn’t post here. Already being worked on, and unfortunately 9 doesn’t cure it. It’s a problem using TWAIN with a Canoscan 8800F.There’s another post here about using the non MAS version to remedy scanning issues, but that isn’t working either. There are some posts on the Apple boards about it. Hope it works out. I may try Elements since my version of Acrobat doesn’t seem to have trouble with the scanner.thanks,RobOn Dec 18, 2013, at 3:02 PM, Christopher Stone <listmeister@thestoneforge.com> wrote: Hey Robert,The GC9 upgrade works just fine unregistered. Download it and see if it works for you.If not then make suggestions and bug reports to Thorsten.I don't see that you've stated your problem on the list. Did I miss it?
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Tom Coradeschi
- Posts: 0
- Joined: Sat May 22, 2004 4:34 am
Re: Upgrade policy?
On 18 Dec 2013, at 4:45 PM, Russell Crum <rrcrum1@gmail.com> wrote: > > > > I just recorded my license key for v 9 and noticed I have keys from upgrades to 5.x, 6, 7, 8 and now 9. Maybe Thorsten should implement a "longevity" discount! That would encourage people to upgrade with each major update! Very cool and a bit of an inspiration. I dug back and found my upgrade from 4.5 to 5.x from Nov 2002. Who knew! No idea how far back I go before that upgrade. Need to get the v9 upgrade taken care of... tom coradeschi tcora@skylands.ibmwr.org
That would encourage people to upgrade with each major update! Very cool and a bit of an inspiration. I dug back and found my upgrade from 4.5 to 5.x from Nov 2002. Who knew! No idea how far back I go before that upgrade. Need to get the v9 upgrade taken care of... tom coradeschi tcora@skylands.ibmwr.org-
Chuck Boody
- Posts: 0
- Joined: Sun May 16, 2004 7:26 am
Re: Upgrade policy?
I trust I never implied to any of you that Thorsten owed us unlimited updates. I only remarked that back in the dark ages he did promise that. And, I suggested that he set up some consistent way to charge for upgrades...if there is a way to do that. He certainly deserves to make a good living given the fine attention to updates and support. If the pocket book allows I'll pay again...I do feel a bit blind sided though. I've been on the list for years, and used GC practically since it was first offered, but as far as I can tell I never received notice of the new version and associated cost. That said though, I certainly realize the difficulty of contacting all of us. I just wish I'd known...Chuck Boody On Dec 18, 2013, at 2:14 PM, Thorsten Lemke wrote: Dear Chris,many thanks for your words.I e-mailed to all customers who ordered the software on October 1, 2013 or later a new license key free of charge. So, the grace period is around 2 months.This is not possible for Mac App Store customers. Because Apple do not give any customer data to the developers. But the Mac App Store customers can contact me directly with a proof of purchase.Thorsten On 18.12.2013, at 21:04, Christopher Stone <listmeister@thestoneforge.com> wrote:On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:I bought GC version 8 recently. Do I have to pay for the upgrade to 9?I probably should have gone with the App Store version, I guess, where upgrades are free….______________________________________________________________________Hey Folks,Let's not turn this into a heated and/or longwinded debate.Thorsten has always given a reasonable grace period whereby a recent purchase could be redeemed for the new release.Upgrades are not free on the App-Store - updates are.The way the App-Store works a developer cannot offer upgrades per se. He has to produce a different product in order to get paid again - hence GraphicConverter 9.I've been doing business with Thorsten since 1994 or so and just bought the upgrade. I'm not absolutely thrilled about the price or how the upgrade has been presented, but Carl is quite right - Herr Lemke needs to be able to make a living.Keep in mind too that this list is a user-list even though Thorsten's on it.If you have real questions to ask the best place to ask them is the support channel:Thorsten Lemke <support@lemkesoft.com>--Best Regards,Chris
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Charles Stroh
- Posts: 0
- Joined: Thu Dec 19, 2013 8:43 pm
Re: Upgrade policy?
Chuck,I am not being critical of your comments, but I do want to say that in my opinion, Thorsten Lemke does business the way I wish American companies would. He is responsive to comments sent to him; his upgrades have been excellent and generous; for my money, Graphic Converter is a bargain. Chuck Stroh On Thursday, December 19, 2013 1:28 AM, Chuck Boody <cboody@mcfmail.net> wrote: I trust I never implied to any of you that Thorsten owed us unlimited updates. I only remarked that back in the dark ages he did promise that. And, I suggested that he set up some consistent way to charge for upgrades...if there is a way to do that. He certainly deserves to make a good living given the fine attention to updates and support. If the pocket book allows I'll pay again...I do feel a bit blind sided though. I've been on the list for years, and used GC practically since it was first offered, but as far as I can tell I never received notice of the new version and associated cost. That said though, I certainly realize the difficulty of contacting all of us. I just wish I'd known...Chuck BoodyOn Dec 18, 2013, at 2:14 PM, Thorsten Lemke wrote: Dear Chris,many thanks for your words.I e-mailed to all customers who ordered the software on October 1, 2013 or later a new license key free of charge. So, the grace period is around 2 months.This is not possible for Mac App Store customers. Because Apple do not give any customer data to the developers. But the Mac App Store customers can contact me directly with a proof of purchase.Thorsten On 18.12.2013, at 21:04, Christopher Stone <listmeister@thestoneforge.com> wrote:On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:I bought GC version 8 recently. Do I have to pay for the upgrade to 9?I probably should have gone with the App Store version, I guess, where upgrades are free….______________________________________________________________________Hey Folks,Let's not turn this into a heated and/or longwinded debate.Thorsten has always given a reasonable grace period whereby a recent purchase could be redeemed for the new release.Upgrades are not free on the App-Store - updates are.The way the App-Store works a developer cannot offer upgrades per se. He has to produce a different product in order to get paid again - hence GraphicConverter 9.I've been doing business with Thorsten since 1994 or so and just bought the upgrade. I'm not absolutely thrilled about the price or how the upgrade has been presented, but Carl is quite right - Herr Lemke needs to be able to make a living.Keep in mind too that this list is a user-list even though Thorsten's on it.If you have real questions to ask the best place to ask them is the support channel:Thorsten Lemke <support@lemkesoft.com>--Best Regards,Chris #ygrps-yiv-1898124312 #ygrps-yiv-1898124312yiv2714152567 #ygrps-yiv-1898124312yiv2714152567 -- #ygrps-yiv-1898124312yiv2714152567ygrp-mkp { border:1px solid #d8d8d8;font-family:Arial;margin:10px 0;padding:0 10px;} #ygrps-yiv-1898124312 #ygrps-yiv-1898124312yiv2714152567 #ygrps-yiv-1898124312yiv2714152567ygrp-mkp hr { border:1px solid #d8d8d8;} #ygrps-yiv-1898124312 #ygrps-yiv-1898124312yiv2714152567 #ygrps-yiv-1898124312yiv2714152567ygrp-mkp #ygrps-yiv-1898124312yiv2714152567hd { color:#628c2a;font-size:85%;font-weight:700;line-height:122%;margin:10px 0;} #ygrps-yiv-1898124312 #ygrps-yiv-1898124312yiv2714152567 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Chuck Boody
- Posts: 0
- Joined: Sun May 16, 2004 7:26 am
Re: Upgrade policy?
No arguments here about what you say. I agree.Sent from my iPad On Dec 19, 2013, at 12:43 PM, Charles Stroh <charlesstroh@yahoo.com> wrote: Chuck,I am not being critical of your comments, but I do want to say that in my opinion, Thorsten Lemke does business the way I wish American companies would. He is responsive to comments sent to him; his upgrades have been excellent and generous; for my money, Graphic Converter is a bargain. Chuck Stroh On Thursday, December 19, 2013 1:28 AM, Chuck Boody <cboody@mcfmail.net> wrote: I trust I never implied to any of you that Thorsten owed us unlimited updates. I only remarked that back in the dark ages he did promise that. And, I suggested that he set up some consistent way to charge for upgrades...if there is a way to do that. He certainly deserves to make a good living given the fine attention to updates and support. If the pocket book allows I'll pay again...I do feel a bit blind sided though. I've been on the list for years, and used GC practically since it was first offered, but as far as I can tell I never received notice of the new version and associated cost. That said though, I certainly realize the difficulty of contacting all of us. I just wish I'd known...Chuck BoodyOn Dec 18, 2013, at 2:14 PM, Thorsten Lemke wrote: Dear Chris,many thanks for your words.I e-mailed to all customers who ordered the software on October 1, 2013 or later a new license key free of charge. So, the grace period is around 2 months.This is not possible for Mac App Store customers. Because Apple do not give any customer data to the developers. But the Mac App Store customers can contact me directly with a proof of purchase.Thorsten On 18.12.2013, at 21:04, Christopher Stone <listmeister@thestoneforge.com> wrote:On Wed, 18 Dec 2013 09:25:51 -0800, Robert Gendreau wrote:I bought GC version 8 recently. Do I have to pay for the upgrade to 9?I probably should have gone with the App Store version, I guess, where upgrades are free….______________________________________________________________________Hey Folks,Let's not turn this into a heated and/or longwinded debate.Thorsten has always given a reasonable grace period whereby a recent purchase could be redeemed for the new release.Upgrades are not free on the App-Store - updates are.The way the App-Store works a developer cannot offer upgrades per se. He has to produce a different product in order to get paid again - hence GraphicConverter 9.I've been doing business with Thorsten since 1994 or so and just bought the upgrade. I'm not absolutely thrilled about the price or how the upgrade has been presented, but Carl is quite right - Herr Lemke needs to be able to make a living.Keep in mind too that this list is a user-list even though Thorsten's on it.If you have real questions to ask the best place to ask them is the support channel:Thorsten Lemke <support@lemkesoft.com>--Best Regards,Chris
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parthenocissus_henryana
- Posts: 0
- Joined: Fri Jul 13, 2007 1:00 am
Re: Upgrade policy?
IMHO, I think GC gives tremendous value for the price. The quick personal responses to (often stupid, in my case) questions, by itself is priceless. I put GC up there with Vuescan as one of the very best Mac shareware systems out there. And, it is a system, too, at this point, not just a single program. If you aren't using it enough to feel that the costs is justified, use Snaps Cleaner, or GIMP, or something. This is just like tipping in restaurants. Nobody who has worked in a restaurant is a cheap tipper. Nobody who has coded would begrudge Thorsten his upgrades. 'End of discussion.