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Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 7:09 am
by VoiceCoil1962
Since updating to the latest version of GC, I can't adjust quality/compression setting and successfully save the resulting file. I get an error message telling me it can't be saved. No explanation given. I checked all the settings I could and can't find the issue. I'm somewhat of a novice at this, but never had problems before the update. Tried various jpegs; pngs convert to jpegs and vice versa just fine. jpeg > jpeg no good. What's happening?
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 8:16 am
by forum_adm
Hi,
hmm, the JPEG saving was not changed.
Do you use the normal or the Mac App Store version of GraphicConverter?
Thorsten
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 8:36 am
by VoiceCoil1962
The normal version, downloaded from your site. Just so you know, I've tried re-installing, resetting my Mac (SMC & NVRAM, etc), cleaning out the caches. Nothing will make this work. Very frustrating.
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 8:48 am
by VoiceCoil1962
Normal Mac version. Also, I noticed some mention of this problem the other day from someone else with this issue, with no solution. Now I can't find the post!
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 10:21 am
by forum_adm
Maybe your prefs got corrupted.
Please trash them with our First Aid Tool:
https://www.lemkesoft.info/files/graphi ... id_202.dmg
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 10:45 am
by forum_adm
I just rechecked. The saving of a JPEG works here without any issue.
Is there any message in the console?
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 11:47 am
by VoiceCoil1962
I ran the First Aid Tool. Conversion attempts failed with different error messages. See attachment. I've had enough for tonight. This used be easy. Now...?
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Fri Jan 25, 2019 11:50 am
by VoiceCoil1962
Console? I don't know how to read that stuff.
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Sat Jan 26, 2019 11:50 am
by forum_adm
-48 means: file already open with write permission.
Did you maybe open the file already with a second application?
What happens after a restart of your machine?
Where are the files stored?
Re: Can't work with .jpg image files in GC 10.6.8
Posted: Sat Jan 26, 2019 11:50 am
by forum_adm
Just open Applications/Utilities/Console.app
Filter for GraphicConverter.
What is displayed?