Unable to Open Image from Messages

Having tech problems? Post them here and do not worry, there is always a solution for you.
Post Reply
Buadhai
Posts: 25
Joined: Mon Jan 02, 2017 3:04 am

Unable to Open Image from Messages

Post by Buadhai » Mon Jul 01, 2019 8:22 am

If I try to open a photo that someone has sent me with Messages I get the following error:

"The system error -1 occured while processing file IMG_3435.JPG."

However, if I drag the photo to a directory on the hard drive I can then open it just fine.

When I search for that error code, I get this:

MrMuscle:arch mnewman$ macerror -1
Mac OS error -1 (dsNoExtsMacsBug): not a SysErr, just a placeholder"

What do I have to do to be able to open a photo directly from Messages?

Here's how I try to open the image:
Screenshot 2019-07-01 13.18.01.jpg
Screenshot 2019-07-01 13.18.01.jpg (67.06 KiB) Viewed 383 times

User avatar
forum_adm
Site Admin
Posts: 674
Joined: Fri Dec 23, 2016 9:41 am
Location: Germany
Country: Germany
Contact:

Re: Unable to Open Image from Messages

Post by forum_adm » Mon Jul 01, 2019 4:10 pm

Hmm, just works here.

Wich macOS do you use?

Buadhai
Posts: 25
Joined: Mon Jan 02, 2017 3:04 am

Re: Unable to Open Image from Messages

Post by Buadhai » Tue Jul 02, 2019 12:13 am

10.14.5

Here's another oddity. If I open it from the Services submenu, it opens just fine:
Screenshot 2019-07-02 05.09.34.jpg
Screenshot 2019-07-02 05.09.34.jpg (170.12 KiB) Viewed 373 times

User avatar
forum_adm
Site Admin
Posts: 674
Joined: Fri Dec 23, 2016 9:41 am
Location: Germany
Country: Germany
Contact:

Re: Unable to Open Image from Messages

Post by forum_adm » Tue Jul 02, 2019 9:06 am

So, that looks more like a local issue.
Did you check the permissions with the Apple Disk Tool?

Thorsten

Buadhai
Posts: 25
Joined: Mon Jan 02, 2017 3:04 am

Re: Unable to Open Image from Messages

Post by Buadhai » Wed Jul 03, 2019 2:16 pm

There's no more Repair Permissions, but I did boot from an external clone and run Disk Utility's First Aid on my boot volume. No errors found.

If I change the default application for JPEGs to Preview, JPEGs embedded in Messages open just fine. But, if I change it back to Graphic Converter 11 I get the following error:
Screenshot 2019-07-03 19.11.49.jpg
Screenshot 2019-07-03 19.11.49.jpg (201.99 KiB) Viewed 352 times
It must be something here since you don't see this error and no one else is reporting it, but I have no idea how to figure it out.

I should note that I started seeing this with GC10, but didn't report it hoping that it would be fixed in GC11.

Here's the same JPEG opened in Preview via contextual menu from within Messages:
screenshot_2019-07-03_19.26.39.jpg
screenshot_2019-07-03_19.26.39.jpg (104.27 KiB) Viewed 352 times

User avatar
forum_adm
Site Admin
Posts: 674
Joined: Fri Dec 23, 2016 9:41 am
Location: Germany
Country: Germany
Contact:

Re: Unable to Open Image from Messages

Post by forum_adm » Wed Jul 03, 2019 5:26 pm

Do you use the normal or the Mac App Store version of GraphicConverter?

Buadhai
Posts: 25
Joined: Mon Jan 02, 2017 3:04 am

Re: Unable to Open Image from Messages

Post by Buadhai » Wed Jul 03, 2019 11:49 pm

The normal version.
.
Screenshot 2019-07-04 04.48.21.jpg
Screenshot 2019-07-04 04.48.21.jpg (60.34 KiB) Viewed 345 times

Post Reply