Cannot access Convert dialog since Catalina upgrade or GC 11.1 upgrade

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mcarrier
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Joined: Thu Oct 10, 2019 10:32 pm
Country: Canada

Cannot access Convert dialog since Catalina upgrade or GC 11.1 upgrade

Post by mcarrier » Thu Oct 10, 2019 10:42 pm

Hello all

One week ago, I was able to open the "Convert" dialog (through the "control-command-M" keybord shortcut)
Since then, I upgraded my Mac to Catalina, and GraphicConverter got upgraded to version 11.1
Now, I cannot open a "Convert" dialog anymore.
In the System Preferences, I gave GraphicConverter full disk access, but I still cannot open the "Convert" dialog
Somebody can tell me what the problem is?
Thanks

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forum_adm
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Re: Cannot access Convert dialog since Catalina upgrade or GC 11.1 upgrade

Post by forum_adm » Fri Oct 11, 2019 7:23 am

I just rechecked. The window opens here perfectly.
Is there any error message in the console?

What happens if you trash the prefs with our First Aid Tool?
https://www.lemkesoft.info/files/graphi ... st_aid.dmg

mcarrier
Posts: 2
Joined: Thu Oct 10, 2019 10:32 pm
Country: Canada

Re: Cannot access Convert dialog since Catalina upgrade or GC 11.1 upgrade

Post by mcarrier » Mon Oct 14, 2019 3:49 pm

I managed to make it work again
I tried many menu items up to the moment when I have been asked for the retina setting
After that, the Convert dialog was accessible again
Maybe related to the prefs like you said

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