[Solved] Photo Orientation

[Kraznov]

Hello. I have used GC for quite a long time, but a new issue just started where portrait photos are saved and then adjust themselves to landscape even if I recorrect them. What might be causing this? I didn't adjust any settings recently, so I'm not sure why this is occurring.

[forum_adm]

Hi,

has the original image maybe the exif orientation tag set? And you save with the original exif?

Please email a zipped original file to support@lemkesoft.de

[Kraznov]

Hello. I just emailed one of the affected photos. I could not zip the file, so I reduced the photo to 50% quality. Thanks for your help.

[forum_adm]

Hi,

I replied to your support email with a short video.

Thorsten

[Kraznov]

Thanks a lot for your video that allowed me to finally fix the issue.