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Convert and Modify button stopped working
Posted: Tue Jan 10, 2023 6:12 pm
by lylegunderson
When I am browsing a folder, the "Convert & Modify" button no longer works! Clicking it has no effect. What would cause this? Our IT people recently updated my MacBook Pro to Monterey, if that is relevant.
Thanks in advance!
Re: Convert and Modify button stopped working
Posted: Tue Jan 10, 2023 9:02 pm
by forum_adm
Which version of GraphicConverter do you use?
Monterey requires the current GraphicConverter 11.
Do you use the normal or the Mac App Store version?
Re: Convert and Modify button stopped working
Posted: Thu Jan 12, 2023 12:26 am
by lylegunderson
It's 11.7, downloaded from the GC web site.
Shall I re-install it?
Re: Convert and Modify button stopped working
Posted: Thu Jan 12, 2023 6:56 am
by forum_adm
Please email a screenshot of your convert&modify window to
support@lemkesoft.de
Re: Convert and Modify button stopped working
Posted: Thu Jan 12, 2023 6:48 pm
by lylegunderson
I'm sorry, but I cannot. The Convert and Modify window never appears. That's the problem.
Thanks for following up!
Re: Convert and Modify button stopped working
Posted: Thu Jan 12, 2023 8:42 pm
by forum_adm
Ah, that looks like corrupted prefs. Please trash them with our First Aid Tool:
https://www.lemkesoft.info/files/graphi ... st_aid.dmg
Re: Convert and Modify button stopped working
Posted: Thu Jan 26, 2023 7:06 pm
by lylegunderson
That did the trick, all right! Thanks for the advice and for the cool First Aid app!