Convert and Modify button stopped working

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lylegunderson
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Joined: Tue Jan 10, 2023 6:04 pm
Country: United States

Convert and Modify button stopped working

Post by lylegunderson »

When I am browsing a folder, the "Convert & Modify" button no longer works! Clicking it has no effect. What would cause this? Our IT people recently updated my MacBook Pro to Monterey, if that is relevant.

Thanks in advance!
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forum_adm
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Re: Convert and Modify button stopped working

Post by forum_adm »

Which version of GraphicConverter do you use?

Monterey requires the current GraphicConverter 11.

Do you use the normal or the Mac App Store version?
lylegunderson
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Joined: Tue Jan 10, 2023 6:04 pm
Country: United States

Re: Convert and Modify button stopped working

Post by lylegunderson »

It's 11.7, downloaded from the GC web site.

Shall I re-install it?
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forum_adm
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Re: Convert and Modify button stopped working

Post by forum_adm »

Please email a screenshot of your convert&modify window to support@lemkesoft.de
lylegunderson
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Country: United States

Re: Convert and Modify button stopped working

Post by lylegunderson »

forum_adm wrote: Thu Jan 12, 2023 6:56 am Please email a screenshot of your convert&modify window to support@lemkesoft.de
I'm sorry, but I cannot. The Convert and Modify window never appears. That's the problem.

Thanks for following up!
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forum_adm
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Re: Convert and Modify button stopped working

Post by forum_adm »

Ah, that looks like corrupted prefs. Please trash them with our First Aid Tool:
https://www.lemkesoft.info/files/graphi ... st_aid.dmg
lylegunderson
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Country: United States

Re: Convert and Modify button stopped working

Post by lylegunderson »

That did the trick, all right! Thanks for the advice and for the cool First Aid app!
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