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unable to open collage (gccollagepkg) files
Posted: Mon May 01, 2023 10:43 pm
by petestedt
In the collage utility, after saving a collage, I'm unable to open the gccollagepkg file created by the collage app. Please advise.
Re: unable to open collage (gccollagepkg) files
Posted: Tue May 02, 2023 8:40 am
by forum_adm
Please forward the file zipped to
support@lemkesoft.de
Do you use GC11 or GC12?
Re: unable to open collage (gccollagepkg) files
Posted: Tue May 02, 2023 6:34 pm
by petestedt
I've tried both 11 and 12. Interestingly, if I open one of the collage files from the finder, it seems to default to GC9. But after opening GC9, the collage window doesn't appear.
Re: unable to open collage (gccollagepkg) files
Posted: Tue May 02, 2023 8:05 pm
by forum_adm
Please forward one gccollagepkg zipped for testing.
Re: unable to open collage (gccollagepkg) files
Posted: Tue May 02, 2023 10:34 pm
by petestedt
I'm told the .zip file is too large. It's 53.2 MB.
Re: unable to open collage (gccollagepkg) files
Posted: Wed May 03, 2023 6:52 am
by forum_adm
Just send via DropBox, Wetransfer etc.
Re: unable to open collage (gccollagepkg) files
Posted: Wed May 03, 2023 7:18 am
by petestedt
Re: unable to open collage (gccollagepkg) files
Posted: Wed May 03, 2023 8:06 am
by forum_adm
Hmm, I just double click and the file is opened by GraphicConverter 12.
Please check the open app with the Get Info command in the Finder:
- Screenshot 2023-05-03 at 08.05.jpg (602.18 KiB) Viewed 17358 times
Re: unable to open collage (gccollagepkg) files
Posted: Sun May 07, 2023 4:42 pm
by petestedt
I changed the "open with" setting in GET INFO for all such file types, but still no luck. Double clicking on the collage file does open GC12, but the actual collage doesn't appear. Also, if I try to open the file from within the app, all the collage files are grayed out as you can see from the attached screen shot.
- Screen Shot 2023-05-07 at 7.08.15 AM.png (584.78 KiB) Viewed 17351 times
Re: unable to open collage (gccollagepkg) files
Posted: Mon May 08, 2023 6:52 am
by forum_adm
Do you use the normal version 12 from our website or the Mac App Store version?
Did you try to rebuild your launch database?
Did you try to trash all older versions of GraphicConverter?